Need to make a claim?
We're here to help.
It takes less than 10 minutes to tell us what's happened and get your claim moving.
How can we help you today?
Make a claim
For claims under all sections except home emergency cover and legal, you can make a claim online.
What to expect when you make a claim:
- You can report your claim online 24/7
- In most instances, we can let you know your excess, your level of cover and the approximate value of your claim.
- We will give you an instant decision on the outcome of your claim, where possible.
- We may appoint one of our specialist suppliers or contractors to deal with your claim.
- If we need to contact you about your claim, we aim to get back to you within 2 hours Monday to Friday 8am-6pm and Saturday and Sunday 8am-4pm.
Find out how we use your data to process your claim and how to contact us with any queries here
If your home isn't safe and secure, please call us straight away on 0345 300 5899 lines are open 24/7.
Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Check an existing claim
If you've made a home insurance claim and we need to get in touch, we aim to get back to you, either via email or telephone, within 2 hours Monday to Friday 8am-6pm and Saturday and Sunday 8am-4pm.
If a specialist supplier has been appointed to handle your claim, you can get in touch with them directly. You can find their contact details in the claim confirmation email or text message you will have received.
If there's anything else you'd like to discuss, you can call us on 0345 300 5899. Lines are open Monday to Friday from 9am-5pm.
Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Home emergency cover & legal services
Get help with your home emergencies such as a sudden damage to your roof, an electrical emergency or plumbing problems.
If you have chosen, this cover and have an emergency at home call 0345 300 0959. We give you 24/7 helpline access, 365 days a year.
Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Legal Services cover for help with your consumer rights, a dispute with your landlord, or even employment law.
If you have chosen this cover and need to speak to our 24/7 legal helpline, call 0800 051 1715.
Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. For our joint protection telephone calls may be recorded and/or monitored.
Your claim may be processed by automated means, which means we may use technology and data to make the decision and a human isn't involved. Any decision is made based on the information you give us and your answers to certain questions.
To process your claim in this way:
- You answer some questions, which gives us information about your policy and claim.
- We use that information to check if you're covered.
- We also check that your claim doesn't raise any fraud red flags. This may include using data from third-party sources.
- We use the results to consider your claim and work out the next steps.
We'll make it clear if a decision has been made automatically, and you'll have the right to ask for a human to step in and review the decision.
For more information about how we use your Personal Information and your data subject rights, see our full privacy policy. You can also ask for a copy by writing to us at: The Data Protection Team, Aviva, PO Box 7684, Pitheavlis, Perth PH2 1JR.